Importing. You have decided that your business needs to have some goods imported for its operation either because they are not available in Australia or they are available cheaper overseas. What should you do to have these good imported for you?

Well, first of all, if your decision of importing goods for your business was based on the fact that you couldn’t find a local supplier, your first step would be to search the Industry Capability Network to see if there is a supplier in Australia.

Importing – Essential Contacts for your Business


If no local supplier was found then here is what you know about the importing process in Australia;

  • Your goods on import will need to be cleared by the Australian Customs and Border Protection Service at;

Website: http://www.border.gov.au/

Phone: 1300 363 263

  • You need to know what permits, duties and import regulations apply to your business.
  • You may need advice from the Department of Agriculture and Water Resources at;

Website: http://www.agriculture.gov.au/

  • You need to check if your goods are prohibited or restricted the Australian Customs and Border Protection Service.
  • You should check if your goods are subject to dumping &/or countervailing duty by the Anti-Dumping Commission at;

Website: http://www.adcommission.gov.au/Pages/default.aspx

Phone: 1300 884 159–Dumping Hotline

  • If your goods contain an industrial chemical; cosmetics, solvents, adhesives, plastics, inks, printing and photocopying chemicals, paints, household cleaning products and toiletries then additional registration will be required by National Industrial Chemicals Notification and Assessment Scheme at;

Website: https://www.nicnas.gov.au/

Phone: 1800 638 528

  • If your goods fall under biosecurity/quarantine regulations, they will have to be inspected and possibly treated by the Department of Agriculture.

Website: http://www.agriculture.gov.au/

Phone: 1800 020 504

  • If you have considered applying for import assistance, Find out if you’re eligible for import assistance through the below agencies:

1- Australian Customs and Border Protection Service

Website: http://www.border.gov.au/

Phone: 1300 363 263

2- Department of Industry, Innovation and Science

Website: http://www.business.gov.au/Pages/default.aspx

Phone: 13 28 46

  • If your goods could be used in a workplace, then you need to contact your state or territory WHS regulator.
  • Your good might be subject to mandatory safety or bans and in order to know if safety or information standards apply to your imports, you should:

2- Contact the Australian Competition and Consumer Commission (ACCC) at;

Website: http://www.accc.gov.au/

Phone: 1300 302 021–Small Business Helpline Website

2- Visit the ACCC’s Product Safety Australia website at;


3- Check the following link;


  • You need to make sure that the imported goods comply with Australia’s trade measurement laws which are administered by the National Measurement Institute (NMI).

For more information on the topic, see



Your feedback and participation is highly appreciated.

We wish you the best of luck with your venture.

Australia-Unwrapped Team

For a start to finish guide on starting a business ensure you read through:

Part One - Business Startup Australia – Introduction
Part Two - Business Startup Australia: Getting Help and Support 
Part Three - Business Startup Australia: Business Structure
Part Four - Business Startup Australia: Business Plan
Part Five - Business Startup Australia: Obtaining Finance
Part Six - Business Startup Australia: Registering Your Business
Part Seven - Business Startup Australia: Registering Business Name
Part Eight - Business Startup Australia: Understanding Australian Taxes
Part Nine - Business Startup Australia: Home-based Business
Part Ten - Business Startup Australia: Online Business
Part Eleven - Business Startup Australia: Employing People
Part Twelve - Business Startup Australia: Workplace Health & Safety
Part Thirteen - Business Startup Australia: Online Marketing
Part Fourteen - Business Startup Australia: Securing Your Online Business
Part Sixteen - Business Startup Australia: Exportation

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